The App Store Review section provides interesting reading for a curious mobile visitor. You are always interested in what's wrong with the product you want to buy – be it mobile, mobile, headphones or anything else. These disadvantages may affect our final decision whether to buy or not.
The main reasons for negative feedback are obvious: if people get less than they expected: the app has a bad user interface, it offers a worse experience than the user expected; or too complicated and difficult to navigate. Or maybe the app causes bugs and crashes in a certain device model (Android courtesy) or crashes when performing a particular feature. Whatever the case, the result may appear worldwide in the application site at the store.
Negative reviews are those that contain criticism of the app. It may be possible to use 4 (or even 5) stars to use in advance to say that the expectations of a small change are better; What's more, they give us information about what's wrong with it. Not that this information is always valuable; but good reason to keep track of these bad guys. The other side is suggestions: when users find their app, but express the wishes that make them better.
Let's look at regular buyers: According to Econsultancy statistics (from 2013), only 4% of consumers have a negative opinion enough to leave the idea of buying a revised product. However, 24% had 2 reviews and 39% had 3 reviews. Is this so bad for software owners who receive negative reviews? Not quite. Critical feedback helps to better product production than from the beginning – in the development / testing phase.
Reviewers Actually Care
Here's your application in the app store, rating and rating. The commendable people will encourage you to continue and handle things as they are; while criticizing criticisms, though initially troublesome, should encourage you to improve your product. And here's the truth: the app gets negative reviews. Each major app was part of the critique and got overtime. We're all continuing to get updates with the same word: "bug fix" & # 39; the New & # 39; platoon. Now the questions are why they are displayed and how we handle them for your benefit and the reputation of the mobile product.
Constructive criticism of feedback shows a healthy signal: the user really cares about the app and found time and intent to write the comment. It's better than losing silent users who come and go and find out what's wrong. Feedback will allow you to respond to updates and fixes for your applications.
Response to Criticism and Benefits
As software distraints need to think like future users while designing and developing a product, they need to think about post-release support and maintenance; view, consider and build a kind of collaboration. Particular attention is paid to the reasons for fixing criticism that help to substantially improve your application. How can you react? There are a number of methods:
1. The answer to the mistakes obviously actually fixes them with an update. Do not forget to mention Fix & # 39; and sometimes in the script to ensure that the problem is no longer a problem and expressly thanks for paid attention.
2nd Bad feedback can also be prevented. Some of them affect bugs such as weak Wi-Fi signals or mass storage that can result in such a negative response. the application drains the battery at the same time "# Only make sure to alert potential users to the potential issues described in the description Add the troubleshooting methods Because these are not errors – this is the application's operation
3. Unlike other applications Google Play has recently allowed developers to respond to reviews directly in the store
4. In summary, a review that does not have a relevance can simply be ignored, especially if there are many positive opinions
The strength of positive feedback is in numbers, the power of negative is of a quality, feedback helps to keep the application form and remain competitive on the market, and this is the most important benefit in hand.