It's time to focus on "Solutions" and "Tools". SAP does not offer an e-commerce solution as part of its SAP Business ONE portfolio. Here is a review of the market situation and providing information and resources on current e-commerce offers. Through discussions with partners, customers, and online meetings, we have compiled and organized "Success Factors" for the perfect SAP Business ONE e-commerce solution. By deciding on an e-commerce solution that works with SAP Business ONE, you can measure available features against success factors. To do this, we need to do the following in a structured way:
First we look at the SAP Business ONE based solution scenarios. This is followed by a brief assessment of the target market and its limitations. We then define the "criteria" that can be used to evaluate the functions. The criteria are basically designed to measure the ability of the solution to "capture the business moment". There are many functions and functions. To enable End-to-End processes, we listed the key e-commerce services that should be present in the solution. The final step is to test your key e-commerce services with the potential target user base in mind. We tried to measure the overall solution with the innovative "Simple yet effective test – SYPT". This visualization is based on the Newton Cradle concept and introduces the option of "Recording a Business Record".
The need for web technology is ubiquitous and the ROI for web implementation is "undisputed". The method presented in this white paper can "argue" and make a better decision about the "right" solution. We will focus on products that are highly integrated with SAP Business ONE. Therefore, e-commerce solutions not integrated with SAP Business ONE are ignored. Any solution can be integrated and we do not aim to provide an integration guide in the document. We focus on solutions that use the DI API or similar tools to “extend” SAP processes to the Internet. "Manual" integration is not part of this White Paper. The purpose of this document is to highlight the need for end-to-end solutions.
Most emerging companies need solutions that are easy to use, easy to implement, and help in "growth management". Growth is one thing, but growth is key. Later on, we will see that the 'Success Factors' created help to identify how this 'Growth Management' can be handled with the desired solution. The next section identifies and defines the target market for e-commerce solutions for SAP Business ONE.
The Market – Focusing on Emerging Companies
What is a Small Company? When asked by consultants and clients, there are many categories and criteria that cause some confusion. Definitions vary by country and industry. He points out that categorization is based on perspective. For example, a company may be larger than the perspective of SAP Business ONE. SAP may also be small for mySAP. You can find the following SAP Business ONE categories:
• Emerging (1-10 employees)
• Small (<50)
• Central (> 50)
• Company (> 500)
] The e-commerce solutions discussed in this document are aimed at emerging, small and medium-sized enterprises. This customer segment is characterized by limited financial resources, limited IT management resources, market failures, and success-based approval processes. Then, potential solutions should provide an easy-to-use solution that can be tailored to specific market needs.
Creating Criteria – "Business Momentum"
Product quality is determined by the criteria we use. During an online discussion about LinkedIn, participants in the SAP Business ONE forum were asked to add their perspective to "Key Factors in eCommerce" related to SAP Business ONE. The debate further emphasized the need to structure and structure the success factors. For example, some participants had general complaints about available solutions, while others asked for specific features. Obviously, they have shown that there are many problems and requirements in the area. In order for our consultants and clients to appreciate the potential e-commerce solutions of SAP Business ONE, our team has organized the following factors: In the case of ONE, "Real-Time" information. Previously, it is important to evaluate the level of integration of potential e-commerce solutions. "Real-Time" Solution Integrated or "Synchronization" Required to Update Data in SAP Business ONE? You may choose one of the integration methods. However, we recommend that "Real-Time" integration be favored in the SAP Business ONE target market because it minimizes the need for additional consulting hours and / or manual synchronization. We recommend this because a solution that is not integrated into the Real-Time system may require repeated manual steps to synchronize the data. In a business management world, there are some red flags when we do not hear "repetitive manual steps" and data "in sync". In addition, the value of "Real-Time" integration is that "Business Momentum" remains. Newton Cradle shows that different components are in real time. In this White Paper, we identify "key features of e-commerce". These are the components that need to be connected to "Real-Time" and the contents of "Business Momentum" must be booked in SAP Business ONE.
– Unique Component / Standard Component
All e-commerce implementations are unique because customers have special requirements. At the same time, any e-commerce implementation must meet industry requirements and standards. It becomes evident that SAP Business ONE's solid e-commerce solution should provide flexibility to meet customer specific requirements while complying with new industry standards.
When evaluating an e-commerce solution, we identify the ability to "customize" customers. In addition, we list the available "standard technologies". Therefore, the "individual / standard" criteria should be assessed individually. For example, customers usually want to implement their own plans. However, modern e-commerce design has standard features that are often integrated into design. These standards are "Google Ads, Chat, Web Analytics". As it turns out, most custom features should be based on the standard functionality of an e-commerce solution. This way you can avoid programming and make sure the solution is sustainable.
If no standard function is available, e-commerce solutions can be customized by programming. We definitely prevent client projects from being programmed as they overcome the purpose of a solution outside the box. We advise clients to approach the programming carefully.
It should be noted that most e-commerce projects have some requirements that cannot be easily implemented in a standardized form. This is the solution when choosing a solution is crucial. How can a specific requirement be realized? For example, many client scenarios have existing web and e-commerce solutions. This is a potentially expensive individual development. You have to treat such a system as any other "operation island" and evaluate the possibilities of substitution or integration. Your ecommerce solution should provide the opportunity for both scenarios. For example, an existing e-commerce site can be easily integrated into the SAP eCommerce checkout process. That's why e-commerce is a real-time connected solution that integrates an existing website with SAP Business ONE.
– Complete completeness
Are there any additional accessories to achieve "end-to-end" process integration? For example, your e-commerce solution requires additional extensions for credit card processing, integration of shipping charges, newsletter integration, or other essential features? This is a contractual aspect because any number of SAP Business ONE implementations should be limited to the number of add-ons used.
– Proven Track Recording / Certification
In order to prove the results of a solution, the number of customers is often used. However, this is not a sufficient criterion for evaluating solutions. The following additional criteria are then considered:
– "Modern Technique" Solution? Often, well-founded solutions are outdated or based on old technologies. You need to make sure that the solution has a long-term perspective and not just backwards.
– Do you have a significant number of buyers who have purchased the solution, but never used it, or never went to "Live". This may indicate that the seller's sales skills and solutions are different.
– Review of Industry Independent Reviews. Is the solution in competitive ports?
– Is SAP Certified? This will be a good indication of the manufacturer's commitment to the product.
– There are "Live" stores that you can rate. This should be the best sign, because we can see "live" what you get. Do the "live" stores need programming?
– Are there implementations in the industry?
– Is there a clear pre-and post-scenario analysis of benefits? This suggests that the solution provider has a structured approach.
– Regional Coverage
It is interesting to note that it is often ignored that linguistic specific requirements are taken into account in a localized implementation. The ideal e-commerce solution would make it easy to adapt to regional requirements. Therefore, territorial coverage is a "functional" aspect. Considering the nature of e-commerce, which is potentially global, this aspect can play an important role if e-commerce solutions reach a mature level, where neglected functions like this become a fundamental factor. The future e-commerce system will not only allow you to easily store stores, but will dynamically display relevant content to users, but would identify the location of the current site visitor and determine geographic and cultural frameworks, including products, currency , storage locations and availability. These "regional" aspects are clearly functional and can contribute to an efficient, integrated e-commerce solution.
An important, non-functional aspect is "support". You should basically determine whether your preferred e-commerce supplier has support capacity at the geographic location.
– eCommerce Key Function ROI
Functions are important. However, the functions may be more complex. The main requirements must be reconciled with the basic features available in the evaluated solution. We would like to emphasize that this criterion is crucial. By providing the "right" features, customers can understand the potential of their solution. It is better to provide features that inspire customers based on a standard solution and do not offer them "in accordance with the requirements". Don't be misunderstood to ignore detailed customer needs. The solution provider has to deal with the most common requirements and then "link the points" to unlock synergy effects. For example, integrating newsletter functionality is not an immediate obvious feature. However, with integration, this feature can increase real-time data to the next level.
It is also important to note that there is no point in "hunting". The less accurate they are, the better. Therefore, in this White Paper we appreciate the essence of e-commerce. We do not support the addition of new features, but simplify it and add features only if integration provides significant synergy. The following features are the key features identified during e-commerce functional additional analysis:
– e-commerce end-use process
– Multi-Store capability
– Online Catalog
– Web Dashboard
] – Newsletter Automation
Each of the above keys contains a neutral ROI weight. You can change this based on your individual needs. All key attributes are evaluated based on success factors. With this concept, you can evaluate e-commerce offers and place them on your needs.
Success Criteria for Each Criterion are:
– Real Time
– Unique / Standard
– Complete Completeness
– Regional Coverage
Sellers and evaluate e-commerce solutions based on the following criteria:
– Is there a solution for the supplier or a "programming toolbar"? The approach of "Whatever we like" is not enough. Based on our analysis, customers should be provided with standard functionality.
– What is the history of the solution? How many owner and developer hands went through the solution? Changing the history of more than one owner is not easy. Customers of such solutions receive marketing sales at marginal value.
– Was the solution designed for SAP Business ONE, or did the vendor "modify" an existing implementation for another platform?
– Be careful of suppliers who promise that their solution will help you synchronize your data. The data must be real-time, which does not require synchronization.
– Does the solution provide real-time information and retain "Business Momentum"?
Supplier Score Based on Key Criteria
The following figure is a sample visualization showing how different business solutions of SAP Business ONE are identified against identified success factors. All key attributes are evaluated based on success factors. As you can see, the N2ONE portal is highly qualified for all key functions. All components of Multi-Store, e-commerce, online catalog, web dashboard, service, newsletter automation are integrated in Real-Time and designed for the ultimate processes that preserve "Business Momentum" . In addition, there is no need for additional functionality to achieve functionality. All other e-commerce solutions also require the basic accessories required.
SYPT – Simple yet Effective Test
What is SYPT?
Newton Cradle shows the power of kinetics nicely. It also shows the importance of integrated processes that transmit data in real time. But what if there is a discount? It's easy to see that the cycle is broken and the process is no longer working. We would then like to take advantage of Newton Cradle to evaluate whether key process components are in place and meet SYPT criteria, namely, "Feature Completeness" and "Easy-Use". For example, if the following criteria are met, SYPT will get high scores:
– No programming required
– Less advisory help required
– End-to-end automation without additional accessories
High Performance Test – SYPT ”perfectly satisfies the test and is considered to be the right combination of features, ease of use and“ growth management ”. It is important to compare the client's resources with the final solution in terms of usability and manageability. Customers of SAP Business ONE can depend on a company with 1-2 employees and an e-commerce solution that can have up to 80 employees in different locations and warehouses. It is crucial to minimize or program your requirements. If programming is required, it must be ensured that this does not affect 'eligibility'.
The "Simple yet Efficient – SYPT" test evaluates all "e-commerce key functions" based on "Success Factors" criteria. In addition, all e-commerce key features are judged on the basis of “ease of use” and usability, taking into account the potential target audience of SAP Business ONE customers. With this method, you can ensure that a service provides business benefits to customers without the need for ongoing consulting assistance. Real-time integration of all key features and ease of use guarantees success. All key functions have a color code for visual representation of these requirements. We then take advantage of the Newton Cradle concept to assess whether a solution can "keep business momentum". For example, if you do not perform a key function, the end-to-end process is interrupted. In essence, this would result in the momentum not remaining.
Other SAP eCommerce Solution (Not Publicly Available)
There are broken key elements. The momentum is lost.
N2ONE portal for SAP Business ONE
The solution retains business momentum. All key functions are integrated in real time.
NIEFERT Recommendation "Don't Have a Hot Frog"
When we throw frog in hot water, it pops out immediately. However, if you gradually heat the water, you will not notice the danger and will cook to death. ( http://en.wikipedia.org/wiki/Boiling_frog )
How does this apply to e-commerce in SAP Business ONE?
Extending business with web technologies and tools is a common goal for most businesses today. With the new technologies that are often emerging in web technologies, these tools often lead to operational "islands". The lack of a solution to common challenges results in "creative solutions". Over time, businesses face complex technologies and consulting. This is where the "Hot Frog" is created. If you don't pay attention, your business solution becomes a jungle of applications that require "synchronization" and other unnecessary clutter. We recommend that businesses reassess their solutions based on the success factors of the White Paper.
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