With Apple's new iPhone 4, most of the innovation has been developed to meet the needs of individual users around the world. Now the turn of the CIO and the IT department to prepare for this new smartphone and especially for a specific challenge: mobile enterprise applications.
IT departments are proposing to adopt the Apple slogan "Think Thinking" to consider the iPhone 4. The iPhone was one that was able to convince consumers of the importance of mobile data that was even higher than their voice. Now the iPhone is less likely to be the phone, as its hearts are made up of apps that are in the App Store 200,000. It must be acknowledged that the platform clearly acquires both developers and end-users.
Although mobile enterprise applications had productivity promises over the years, they remained at the level of wireless email usage. Now, at the release of iPhone 4, there is light at the end of the tunnel. Firstly, it provides a huge development environment that allows everyone to make an application on the iPhone 4. In addition, iTunes does not need to distribute the application further, providing end-user authentication for IT at the end. Enhanced security plays a role, and the popularity of this gadget frees your business from advertising iPhone apps.
Because Apple is fully prepared to offer enterprise mobile apps, this time they are ready to use the devices during their operations. It's a good idea to start preparing for the explosion of county applications. The CIO must recognize that mobile applications are not the same as traditional ones and have to handle them differently. Large organizations are familiar with the basic model, where hundreds of features are based on large systems such as CRM or Knowledge Management. But they are faced with small and targeted applications that are for weeks, years and years to launch and have a very limited range of features.
Industry sharks do not expect central IT to develop their own applications. Instead, they can be developers themselves, or hire freelancers as simple applications that meet their own needs. Since iPhone applications are very easy and convenient to use, the IT department must only decide who will be responsible for the types of applications that it needs to call for people to build, support, support, innovate, deal with chaos, glossy iPhone 4 covers, etc.
In addition to businesses, businesses need to think of training helpdesk specialists. Today, most helpdesk addresses e-mail settings or mobile phone issues, but it may not help smartphone owners with Calendar integration, Google Maps, or memory conflicts, and hundreds of issues. By expanding the role of the helpdesk, the enterprise call center requires a new level of expertise to be able to consult with non-existent desktop issues. Issues of this type can be of higher priority, as the resolution of mobile devices is much higher than for desktops. If a user experiences that applications slow down the desktop system, you may agree to wait. But if something is wrong with your cell phone, you lose the battery, and you are unable to make calls, you probably choose to record the phone.
The CIO decides what investments are needed to support mobility, including training expenditures. Although smartphones have enabled employees to send and receive emails so long, iPhone 4 promises that enterprise application performance far outweighs wireless e-mails.
The next step to think is always politics. If an enterprise decides to specify certain policies, it must be done at the beginning of the first time it detected the iPhone 4 case in a colleague's table. While most companies do not think about mobile applications, even though they need to build their own apps, they still need to define application policies. The reason is obvious – even if you do not have an iPhone application for your business, you still need private business inside the company. Every business user is still consumer while the ordinary user has more than a dozen applications and is constantly looking for the best.
This means that the CIO needs to define a policy model for internal and external applications. To do this, you have to resolve the questions about the list of officially supported, reimbursed, challenged or rejected applications; the list of persons responsible for making decisions, the analysis of the impact on individual satisfaction, and the consequences of the disruption of politics.
The world is looking forward to new generation mobile enterprise applications. Are you ready to join your team to those who wear iPhone 4 cases around their company?