A customer comes up with a computer that tells us that it created noise on …

Client approaches a computer that tells us that it created continuous noise while it's on and that the keyboard worked half the keys. I ask you to leave the team to review it carefully and give it the conclusion that is what makes it. When you open it, you can see at first glance the cooler missing 2 sheets that caused him to be out of the middle and hit. Then the keyboard had 2 layers of flex cable cut. The customer is called and the problem is discussed and the parts need to be replaced as they can not be repaired.
After replacement and delivery, the customer requests that the operating system be installed and reset. 48hs after the% 100 device has been updated and the operating system is being cleaned and with the basic applications.
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